Loyalty Forge

911 Services Agreement

The License Agreement entered into with 1000014258 ONTARIO INC. ("Loyalty Forge") provides for Loyalty Forge to deliver 911 Services for emergency purposes as part of providing Voice Services. 

Accordingly, the location of your phones will be automatically entered into the Loyalty Forge system based on the address you provided for your main calling number, so originally you do not need to enter this information.

If you have phones at more than one location, then you will need to provide Loyalty Forge with one or more additional unique phone numbers that can be used to identify each of the additional locations and configure your system to send a one of those unique phone numbers on calls to 911 from those additional locations.

If a call is placed to 911 from any of your phones, it will be sent to the Public Safety Answering Point ("PSAP") nearest to the location from which the 911 call originated and emergency services will be dispatched.

It is very important to note that, if you choose to move a phone to a location different from its original location, upon dialing 911 the caller will still be asked by the operator for confirmation of location and call-back number and if assistance is needed, however, if the caller is unable to respond, emergency services will be dispatched – but to the address where the phone was registered, and not to where it is currently located. Should you wish to move a phone to a location different from its original location you must update the new phone location with Loyalty Forge to ensure emergency response is dispatched to the correct location. Please contact support@loyaltyforge.com should you wish to move location of a phone.

How to Use the 911 Services

The person who places a 911 telephone call should:

  • Be prepared to confirm the address and call-back telephone number with the operator at the PSAP.  This is crucial if the 911 telephone call was made using WiFi, VoIP-Phone or “Soft Phone” as, in these cases, regardless of what location the phone is registered for, it is possible for the device to have been moved to a new location. Of course, if the phone has been relocated and Loyalty Forge has not been advised of the new location it is also crucial in order to correct the phone location and have emergency services dispatched to the correct location.
  • Remain on the phone and not hang up unless directly instructed to do so by the operator at the PSAP, and, if the call is disconnected, dial 911 again.
  • Understand that the 911 Service will not function in the event of a power or broadband outage or other technical problems, or if the broadband, ISP or Loyalty Forge 911 Services is cancelled or suspended.

Terms of Service of the 911 Services

The licensed party agrees to:

  1. Ensure the phone location information provided to Loyalty Forge is kept current at all times.
  2. Know and accept that the 911 Services provided by Loyalty Forge as part of Voice Services does not function the same way as the traditional telephone 911 service, and inform persons present at each of the premises of this fact.
  3. Understand that, in order to route 911 telephone calls to the appropriate PSAP, the premises where phones are located must be within the boundaries of a PSAP serving area where Loyalty Forge has established its 911 Services.
  4. Understand that, following a disruption in telephone service or 911 service, the system may need to be reset or reconfigured prior to being able to again utilize the 911 Services.
  5. Understand and agree that the 911 Services provided by Loyalty Forge is available only on Loyalty Forge approved equipment or devices.
  6. Understand and accept that Loyalty Forge does not have any control over whether, or the manner in which 911 calls are answered or addressed by the National Emergency Call Centre ("NECC") or any PSAP, and that, accordingly, Loyalty Forge disclaims all responsibility for the conduct of local emergency response centres and the NECC. Additionally, Loyalty Forge relies on third parties to assist Loyalty Forge in routing 911 calls to an NECC and a PSAP, and disclaims any and all liability or responsibility in the event such third party data used to route 911 calls is incorrect or yields an erroneous result.
  7. Understand that Loyalty Forge, its directors, officers, employees and agents cannot be held liable for any claim, damage or loss arising out of the use of the 911 Services unless caused by gross negligence, recklessness or willful misconduct of Loyalty Forge and that the user of the 911 Services agrees to defend, indemnify and hold harmless Loyalty Forge, its directors, officers, employees and agents and any other service provider that furnishes services in connection with the 911 Services from any and all claims, losses, damages, fines, penalties, costs and expenses, including legal fees and disbursements, by, or on behalf of, the user or any third party relating to the absence, failure or outage of the 911 Services, including 911 dialing, incorrectly routed 911 telephone calls and/or the inability of any user of the 911 Services to be able to use the 911 dialing or access to emergency service personnel.

To share information on 911 Limitations, download this PDF to print ten labels using one of the compatible Avery label products listed below. (10 labels per page)
Compatible Avery Label Products to print 10 labels: 15163, 15563, 15663, 18163, 18663, 18863, 28663, 38363, 38863, 48163, 48263, 48363, 48463, 48863, 5163, 5263, 55163, 55263, 55363, 55463, 5663, 58163, 58263, 5963, 8163, 8253, 8363, 8463, 85563, 8563, 8663, 8923, 95945, 95910, 95523

Downloadable PDF

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Signature Certificate
Document name: 911 Services Agreement
lock iconUnique Document ID: feb0278db3794b61fb1dfa9ae37cdb31d1db1ffa
Timestamp Audit
April 13, 2023 12:28 pm EDT911 Services Agreement Uploaded by Daniel Brosemer - dan@loyaltyforge.com IP